Last Updated: March 17, 2026
Overview
This Privacy Policy describes how Smith's Heating & Cooling LLC ("we," "us," or "our") collects, uses, and protects information when you visit our website or use our services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We may collect the following types of information:
Information You Provide
- Name, phone number, email address, and mailing address submitted through contact forms or service requests
- Details about your HVAC system, service needs, or project requirements
- Scheduling preferences and appointment information
- Financing application information (processed securely by our third-party financing partner, Service Finance Company)
Information Collected Automatically
- Device type, browser type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Interaction data such as clicks, scrolls, and form interactions
How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and schedule appointments
- Provide estimates, complete service work, and follow up on completed jobs
- Process financing applications through our authorized partner
- Send appointment reminders and service-related communications
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic site functionality such as form submissions and navigation.
- Analytics Cookies: We use Google Analytics and Google Tag Manager to understand how visitors interact with our site. This data is aggregated and does not personally identify you.
- Advertising Cookies: We may use tracking pixels from Google Ads or other platforms to measure the effectiveness of our advertising.
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
Third-Party Services
We use the following third-party services that may collect data in accordance with their own privacy policies:
- Google Analytics / Google Tag Manager — website analytics and performance tracking
- Google reCAPTCHA — spam prevention on contact forms
- Service Finance Company — financing application processing
- Elfsight — review widget display
Information Sharing
We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in operating our business (e.g., scheduling software, financing partners), bound by confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Protection: To protect the rights, safety, or property of Smith's Heating & Cooling LLC, our customers, or the public.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain service records, comply with legal obligations, and resolve disputes. Contact form submissions and service records are typically retained for a minimum of three years for warranty and service history purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption for data transmitted through our website. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us or call us at 973-300-9296.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
